Privacy Policy
Effective Date: 1st January 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Build Influence ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
Table of Contents:
1. Information We Collect
We collect the following types of information:
Personal Information
Name, email address, phone number, physical address
Payment information when you make a purchase or enquire about our services
Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication
Records of enquiries and service requests
Onboarding details and preferences
Service history and feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our services
Processing transactions and payments
Communicating with you about your enquiries, onboarding, and programme updates
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Programme Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including programme updates, client support, and important communications.
Opt-In & Consent
You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws, including UK GDPR and PECR
Opt-Out Instructions
You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
Message Frequency & Content
Message frequency varies based on your interactions with Build Influence
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent
Help & Support
Reply "HELP" for assistance or contact us at [email protected]
Client support is available during regular business hours
Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include major UK and international networks
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of service delivery (such as client support) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers
Third-party vendors who assist in our operations (e.g., payment processing, CRM, scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance
If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders
Business Transfers
In the case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Team training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyse site traffic and user behaviour
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing emails by clicking "unsubscribe" in any email
Opt out of SMS messages by replying "STOP"
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with the ICO (UK) or relevant supervisory authority if you believe your rights have been violated
To exercise any of these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their individual policies. This privacy policy applies only to information collected by Build Influence.